We recognise that for a minority of our customers gambling can become an addictive behaviour which can lead to a range of problems for individuals and their families. We have a social and regulatory responsibility to provide information, advice and system controls to allow our customers to manage their gambling.
Every member of staff who deals with customer accounts is trained in Social Responsibility and Responsible Gambling awareness and you can speak to them for further assistance at any time.
Email: [email protected] or contact us via live chat 24 hours, 7 days a week.
UNDER AGE GAMBLING
It is illegal for anyone under the age of 18 to gamble on our website and we do not permit anyone under the age of 18 to register. We have verification systems in place which will aid us in preventing any such registration. No winnings will be paid to anyone who is found to have abused this and we reserve the right to report any such person to the authorities.
We may as part of our normal sign up checks, ask to see your identity documents in order to verify your age. Until we receive your documents you will be unable to use our site. Customers established to be under 18 will have all deposits refunded and any winnings will be forfeited.
If you wish to close your account, you can do this at any time by contacting Customer Services. You may close accounts by brand, this is different to self-exclusion and accounts can be re-opened at any time. All sign up offers and bonuses will be forfeited on any new accounts opened.
TIME-OUT AND SELF-EXCLUSION
Self-exclusion can be applied for periods at your discretion between six (6) months and five (5) years. If this option is taken you may not access your account until the expiry of the self-exclusion period. You may request self-exclusion by contacting Customer Services where the limit will be applied manually within 2 days.
During a self-exclusion period we will do everything we can to prevent a new account from being opened with the same personal details. You will not receive any promotional or marketing materials from us and you will have to contact us to re-open your account once the self-exclusion period has expired. After you have notified us of your wish to re-open a previously self-excluded account we will only do so after a 24-hour cooling off period.
When self-excluding, any funds held on your account will be returned to you. Unsettled bets prior to event start time will remain valid and the stake will not be returned to your account. Any bonus, promotion or event in-play or started cannot be voided.
Time-outs can be applied for 24 hours, one week, one month; or any other period as requested up to a maximum of six weeks. Once the time-out period has ended, your account will automatically re-open.
If you cannot afford to lose the money you plan to gamble or if gambling is having a negative impact on your life, we recommend that you do not register or gamble on our website.
We use third party tools to identify customers and establish source of wealth information and in certain circumstances we will contact customers to ensure that they are comfortable with their level of gambling.
If you wish to close your account for any other reason, please contact Customer Services for further assistance.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
If children may have access to your device, we recommend you use parental controls to restrict their access.
The following websites can be used to do this.
Often people don't recognise the warning signs. Gambling doesn't usually start out as a problem. For most people it begins as a fun and social activity. If gambling is no longer fun or if you've tried a few times to cut back and you're wondering what to do next then these tips might help:
Only spend what you can afford to lose. If necessary set yourself a budget or impose betting limits on your account.
Only play when you can afford it without the need to borrow.
Never chase your losses.
Always keep track of what you have spent.
Remember that you are playing with REAL MONEY.
Help is available through confidential professional organisations and we fully support their efforts to help anyone who feels the need to seek their help and advice. The following websites offer advice and guidance, including but not limited to information on software that is available to prevent an individual computer from accessing gambling internet sites.